Outsourced B2B Call Center, French Market
Your French-market sales and support team, without the headcount
Butterfly Effect Agency gives English-speaking companies a dedicated francophone team for B2B prospecting and customer service in France, Belgium, and Switzerland. KPI-driven, operational in under 10 days.
Human-scale team
Native francophone offshore
Weekly KPI management
Up and running in under 10 days
Trusted by
What we handle: you choose the scope.
Three distinct services. One step or all three. You decide what BE manages for you.Find and convert new French-market clients
You want more B2B opportunities in France without hiring, training and managing an internal team.
- Prospecting, qualification and project detection
- Qualified appointment-setting for your sales team
- Quote follow-up, no-shows and pipeline tracking
- Closing on transactional offers
Answer your French customers, in your name
You want to handle French customer flows and back-office without overloading your team or disrupting existing operations.
- Tier 1 customer support and multichannel helpdesk
- Ticket, email and complaint handling
- Data entry, file control and case follow-up
- Seasonal reinforcement or rapid ramp-up
Keep your French clients over time
You want to secure your existing accounts before a quiet account turns into a cancellation.
- Active account monitoring and regular reviews
- Early churn signal detection before cancellation
- Follow-up and upsell on dormant accounts
- Weekly portfolio reporting
The complete sales chain
One step or all five.
You handle what you already do well. We take care of the rest.
On long cycles and multi-stakeholder decisions: we prepare the ground, you close.
What actually sets us apart
Not a volume provider. A team that sees the sale through with you.Direct operational management
A single BE contact, reachable without a ticket or escalation. Management is in the loop on every mission.
100% dedicated francophone team
Agents in Morocco and Tunisia, trained on your sector. No rotation, no shared pool by default.
Weekly KPI reporting
Shared dashboard every week: contact rate, appointments booked, recurring objections. No data overload.
Fast launch
Team operational in under 10 days. Scripts validated, first calls in the first week. No three-month wait for results.
Scripts co-built with you
Every approach is built with you on your real cases and refined as results come in.
How does it work?
A simple start, structured management, measurable results.01
Scope your project
Target, volume, channel, scripts: we scope your mission within 48h. A realistic estimate, not a sales brochure.
02
Launch in 10 days
Team deployed, scripts validated, first calls in the first week. No three-month wait for results.
03
Weekly KPI management
Appointments booked, closing rate, pending follow-ups: every indicator visible each week, without data overload.
04
Continuous improvement
Scripts adjusted, time slots tested, objections logged: we refine until the numbers go up.
The BE reality, in four numbers.
12+ years
of B2B offshore expertise
80+
companies supported
-40%
cost vs an in-house sales rep
10 days
to launch your project
Common questions before getting started
These are the most common concerns before taking the plunge. If yours is not here, just ask us directly.
Does offshore lower quality?
No. Offshore primarily reduces structural costs. Quality depends on recruitment, framing, management and follow-up. At BE, we rely on francophone teams, close supervision and simple KPIs to maintain a clean, consistent service.
Can we start with a pilot?
Yes, and it is actually our standard approach: every client starts with a pilot campaign. It lets you assess team quality, script relevance and early results before committing to a longer partnership. No heavy commitment upfront: we prove it first, then formalize.
Do we need everything structured internally first?
No. You don't need a perfectly oiled process already in place. If your processes are ready, we integrate. If they are not, we help you define the essentials to get started without friction.
How do you offer competitive pricing vs a French call center?
Our model is built on offshore operations from Morocco (Fès) and Tunisia. No Paris office costs, no French social charges, no in-house recruitment overhead. Rates are typically 40–60% below a comparable French provider, with the same language quality and a higher level of reporting transparency.
Which French-speaking markets do you cover?
France, Belgium, Switzerland, Luxembourg, and Canada (Quebec). Our teams are trained on regional business culture and vocabulary for each market, not just Parisian French.
Tell us about your project
We'll reply within 24 hours. No commitment, no pitch deck, just a direct conversation about whether we can help.
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Based in Fès (Morocco) and Tunisia. Butterfly Effect Agency operates francophone B2B call centers serving the French, Belgian, and Swiss markets since 2017. All calls are made in native French from our dedicated teams.
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We handle
- B2B outbound prospecting in French
- Qualified appointment setting
- Inbound French customer support
- Lead qualification & routing
- Partner referrals (earn 3–8% commission)